OFERTA DE EMPLEO

TECNICO ONSITE - SOPORTE VIP (INGLÉS ALTO).

Localidad

Madrid

Nº Vacantes (puestos):

1

Funciones:

Desde Hasten Group, buscamos un/a Técnico de Soporte VIP con alto nivel de inglés, para uno de nuestros principales clientes situados en Madrid capital.

Responsibilities

On Site Services provides support to End Users and resolves Incidents and IT Service Requests, when remote support capabilities reach their limits and resolution requires on site action (on site presence or dispatch to the End User’s Service Desk).
Onsite Services tracks related Incidents and Service Requests in the relevant ticketing tool. On Site Services includes the following components:
• Installations, Moves, Adds, Changes, and De-installations (IMACD)
• Hardware Break-Fix
• Software Break-Fix
• Smart Hands
• Logistics
• Stock management
• Executive/VIP services (optional)
• Disposal
• Replacement Device and SWAP
• Tech Bar Service (Optional)
• On Site client rollout (project)

Requisitos:

Technical Skills

• Printing of and inscription on Smart Cards
• Smart card
• Automatic Offline-Installation
• Unsupervised Installation (‘wake on LAN’)
• Preparation, Fixing Schedule and Coordination IMACs
• Virus Scan
• Windows 7, 8, 10
• Apple OS X
• Homologated Internet browsers
• Homologated Java versions
• Installation and user support of Patches, Updates etc. for Software
• Microsoft Windows Desktop Configuration Certified
• Office 365
• Soft maintenance
• Support in User-Support during Installation of Software Patches
• Uninstallation of Software
• SCCM
• Android Apple Ipad Tablets
• Installation, Configuration and Integration of Hardware
• Installation, Configuration and Integration of Software
• Basic LAN connection troubleshooting
• Installation and Configuration of Client and User-Profiles
• Smart Phones Android Apple iOS
• Phone Phone troubleshooting
• Printers MFP’s and Printers
• Stockroom Management
• ITIL method competency.

Se ofrece:

Hasten Group, somos una compañía con implantación internacional, aportando desde hace más de 10 años nuestra experiencia en consultoría IT y tecnologías de la información, altamente orientados a la innovación y gestión estratégica de nuestros servicios para garantizar a nuestros clientes la excelencia en el desarrollo de sus proyectos.

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